Meeting communication is often overlooked, yet it shapes how teams align, collaborate, and take action. This article explores how leaders can improve both verbal and non-verbal communication to create more focused, effective meetings.

Among the abilities needed to reach senior leadership, hard skills are well documented. Countless articles cover which degrees or credentials are required to succeed. In contrast, soft skills often receive far less attention. And meeting communication is rarely discussed at all.

Yet meeting communication plays a vital role in aligning teams, motivating action, and guiding organisations toward their goals. It underpins a leader’s ability to set direction and create clarity.

For many, this may have felt manageable in the past. But as hybrid and remote work have become standard, the dynamics of communication have shifted. The tools and habits that worked in person now require careful adaptation.

In this article, we examine both verbal and non-verbal techniques leaders can use to improve how they communicate in meetings. The steps outlined here are practical and designed to apply across formats.

The need for effective meeting communication

Meetings are inherently human. As real-time interactions between individuals, they are shaped by the complexity of human behaviour. Because of this, meetings need careful management and deliberate communication to stay focused. Without it, especially from those leading the discussion, meetings can quickly lose direction.

Most of us can recall being part of poorly managed meetings. We also remember individuals who struggled to express themselves clearly in a group setting. These moments are not rare. They reflect how easily miscommunication can disrupt collaboration.

Humans are highly sensitive to how something is said. We instinctively interpret body language, tone of voice, facial expressions, and other cues. Meeting communication involves more than just spoken words. It includes every element that influences how a message is received.

When communication is weak, outcomes suffer. At best, misunderstandings occur. At worst, participants feel discouraged from speaking up. This undermines psychological safety. When people stop contributing openly, ideas are lost and progress slows.

In his book Black Box Thinking, Matthew Syed outlines the risks of poor communication. One early example describes how a failure between a senior surgeon and a junior team member led to a fatal mistake. In business, communication breakdowns rarely have such severe consequences, but the principle still applies. Poor communication can stall momentum and create avoidable problems.

Meeting communication may be overlooked, but it directly affects the quality of decisions and the health of a team’s dynamic.

Verbal communication in meetings

Verbal communication is perhaps the most obvious set of skills to consider when we unpack the concept of meeting communication. What we say, how we tailor it to different situations, how our words interplay with the words of others, and the way we react, all have powerful implications on the course of a conversation. Mastering verbal communication almost seems like a basic, childhood set of skills, however in the arena of meetings, verbal communication becomes increasingly nuanced, and the importance of choosing our words carefully can’t be understated. 

To improve verbal communication, it is important to develop in three key areas: 

• Adaptability 
• Empathy, and 
• Thoughtfulness. 

Let’s consider them individually: 

Adaptable Communication

It is no secret that we modify our repertoire of communication depending on who we speak to. After all, we would communicate entirely differently with a stranger, a boss, a partner, and a subordinate. Developing the skills to adapt one’s communication skills in a very nuanced way is a key facet of effective verbal communication. In meetings, this should include the ability to open meetings informally, connecting with participants on a human level, and checking in with how people feel. However, throughout the course of a meeting, this could also involve adapting your choice of words to reflect the severity of a situation, such as a crisis. Being able to adapt your verbal communication throughout the course of a meeting is fundamental to effectively engage participants and keep the meeting on track.

Empathetic communication

Meeting participants are humans first, and leaders do well to remember this. Each person sat around the table or dialled into a call is facing any number of situations that it is impossible to have full awareness of, let alone fully understand. Therefore, as a leader, it is important to approach all participants with empathy. For some, this will come naturally, and for others it needs to be coached. According to recent research, “​​it is possible to increase cognitive, emotional and behavioural empathy through formal training.” Therefore, if this is something that you struggle with as a leader, it is worth exploring structured opportunities to learn this skill. 

Thoughtful communication

For many, the impulse to think before we speak is somewhat second-nature. However, in order to engage in effective verbal communication in meetings it is important to be thoughtful and train your emotional intelligence . The steps for doing this are very simple: 

• Pause
• Inhale and exhale fully
• Consider what has been said
• Formulate your response. 

Being mindful about the way you respond, verbally, to different situations in meetings is highly important as a leader. Responding emotionally without thinking increases the propensity for situations to escalate unnecessarily. 

Non-verbal communication in meetings

Non-verbal communication is every message that is transmitted without using words, whether written or spoken. It is also sometimes referred to as manual language.

While we might consider the most important parts of meeting communication to relate to what is said, how it is said is in fact more important. Dr. John R. Stoker, an expert in performance management and communications, confirms that only 7% of communication happens verbally, with 93% being accounted for in tone and non-verbal communication.

As remote and hybrid meetings have taken centre stage, many of the non-verbal social cues that comprised much of effective meeting communication have been removed. According to Elizabeth Keating, a leading anthropologist, "[Remote and hybrid work] is challenging because the nuances of non-verbal communication that are present in face-to-face conversations are not conveyed through virtual meetings."

Therefore, it is vital to have a clear understanding of the non-verbal communication techniques that are used in physical meetings so that we can do our best to recreate or account for them in remote and hybrid meetings too.

Non-verbal communication methods include:

1. Facial expressions

One of the most common and obvious forms of non-verbal communication is through facial expressions. For example, a raised eyebrow or a smile quickly indicates how individuals might be feeling, and it is often a give-away of an unspoken feeling or truth. Using our eyebrows, mouths, and eyes to convey emotion or information can therefore be very effective.

2. Gestures

Gestures are deliberate movements and signals, usually with one’s hands, and they are an important way to communicate meaning without words. In physical meetings, we all will use different gestures to help give impact to our communications. However, this becomes more challenging in virtual scenarios.

3. Paralinguistics

The musical accompaniment of our words is sometimes more impactful than the words themselves. Paralinguistics denotes the vocal communication that is separate from actual language, including tone of voice, volume, inflection, and pitch. Some individuals find it more challenging than others to project their voice during virtual or hybrid meetings, and there is proven to be a gender element to this issue. Catalyst, a nonprofit that works to accelerate women into leadership, found that “45% of women business leaders say it’s difficult for women to speak up in virtual meetings and one in five women say they’ve felt ignored or overlooked by colleagues during video calls.” Paralinguistics play a key part here, but of course are not the entire story.

4. Eye contact

The eyes play a significant part in non-verbal communication. Looking, staring, and blinking are important non-verbal behaviours that help identify people’s engagement, feelings, and emotions. When we encounter people or things that we like, our rate of blinking increases and our pupils dilate. Looking at another person can therefore indicate a range of emotions including hostility, interest, and engagement. All of which is difficult to detect when individuals are reduced down to squares on a screen.

5. Body language and posture

Your posture and movement convey a huge amount of information, non-verbally. According to a recent Forbes article, there are two common mistakes that many make in virtual meetings:

“Don’t lean on the desk. This makes it look as though you are bored and uninterested in the conversation.”

“Don’t lean back in your chair as this can seem like you are also unbothered by the conversation.”

While these are ordinary, perhaps even default, positions that we might adopt when working from home, it is important to deliberately avoid them so that we do not transmit the wrong ideas about our levels of engagement. Adopting an upright, open posture is vital in sending the right message to other attendees.

6. Proxemics

Proxemics is the term given to understanding the appropriate physical distance to keep from another individual in a given situation. The need for "personal space" is an important facet of communication. For more sensitive subjects, it might be appropriate to be closer, while in general, a healthy distance should be maintained. This differentiation is something that is impossible to recreate virtually, especially in emotionally vulnerable situations where another person might need consolation or reassurance.

Tips for mastering meeting communication

While the concept of meeting communication might appear vague or woolly at first, there are concrete steps that you can take to improve your abilities in this area. The following are five actions that you can take, immediately, to improve your meeting communication as a leader:

1. Listen actively

The first step in conquering effective meeting communication is to listen actively. Active listening means giving other participants the opportunity to explore their ideas, thoughts, and feelings, before taking your turn to interact. In the arena of meeting communication, this not only involves listening to what is being said, but also observing participants. What non-verbal cues are they giving? After all, this will tell a more complete story than simply what they are saying.

2. Step outside of your comfort zone

As a leader, it is highly likely that your meeting communication experience has been built up during in-person situations. This means that in our new, hybrid world, there is an opportunity to grow new meeting communication muscle. This needs to start by forcing yourself out of your comfort zone. First of all, you should consider leading a proportion of your hybrid meetings remotely. This will give you an insight into the experience for hybrid employees and will enable you to tailor your future communications in meetings accordingly.

3. Cameras on

As we have already learned, the large majority of meeting communication is non-verbal. This means that it is imperative that participants have their cameras on as much as possible during meetings. This will enable you to form a true picture of what is going on in your meetings, how people truly feel, and where the points of tension or disagreement lie, even if people aren’t ready to speak up.

4. Utilise technology

Another key tip for improving your meeting communication is to utilise the full extent of meeting technology. This should include asynchronous communication ahead of meetings, in which participants can ask clarifying questions about the meeting agenda and collaborate ahead of time. What’s more, reactions enable those non-verbal cues to be deliberately expressed in the forms of emojis or other symbols. Encouraging your remote and hybrid participants to use the ‘raise a hand’ feature, or to use a comment or chat box to share their thoughts, is a helpful way of translating our in-person experience of meetings into the virtual sphere. To further encourage this, you could use the reactions feature as part of your meeting check-ins to canvas opinion of how others are feeling about the meeting, or just in general, before you kick off.

5. Ask for feedback

Another key step in improving your meeting communication skills is to ask for regular, structured, and anonymous meeting feedback from participants. This will enable you to get a true picture of how you are performing as a meeting leader. After all, it is proven that leaders regularly overestimate their abilities to effectively manage meetings. Collecting this feedback in a consistent and structured format will allow you to track your progress over time. Features such as Sherpany’s free meeting assessment form help to automate this process.

Meeting communication: Deserving of leaders’ attention

Being able to effectively demonstrate meeting communication skills, as well as recognising the verbal and non-verbal devices employed by meeting participants, are key to squeezing every drop of juice from the meeting lime.

By following the ready-to-implement tips outlined in this article, leaders can begin their journey toward effective communication in meetings. But this is just the tip of the iceberg. Improving your meeting communication skills should be a continuous process that never ends, and feedback will play a vital role in charting your progress.